Terms and Conditions
On this website there are forms (which we use to collect data), payment options via PayPal (for purchase of books), and comments fields (where users can leave comments on posts).
Last updated: 10th February 2022
Who we are
Mourne Training Services is a consultancy specialising in analytical chemistry applied to pharmaceuticals and biopharmaceuticals. This website allows us to communicate our services and products with customers.
You can contact us using the following options
By email: at [email protected]
By telephone: on +44 (0)28 30834938 – Between 9:00am and 5:00pm GMT/BST Monday to Friday.
Please note: Due to the nature of the training consultancy it may not always be possible for us to take your call. Please leave a message or send an email and you will receive a reply as quickly as possible.
By post to: Mourne Training Services Ltd, 5 Moor Hill Road, Newry, UK, BT34 2QJ
Information entered by visitors in all of the web forms on the MTS website (e.g. the enquiry form on the Contact page) is never passed on to any third parties. Information is used for the purpose for which it was provided and then deleted in accordance with the requirements of GDPR.
If you have requested a subscription to the MTS e-newsletter, your data will be stored securely in accordance with GDPR regulations. There is a link provided on all e-newsletters to allow you to unsubscribe, should you wish to.
Open Enrolment Training Courses
Booking on to an open enrolment course requires completion of the appropriate online booking form, available on the MTS website. By submitting a booking form you agree to be bound by the following terms and conditions:
Payment is due prior to the course start date.
Payment methods include credit card and bank transfer. Credit card payment is facilitated by PayPal and may be processed either online or over the telephone. We do not store credit card details.
Cancellations prior to 3 weeks before the course date are subject to an administration charge of 25%. Cancellations received less than 3 weeks before the start of the course will not be refunded, although substitutions may be made at any time.
We reserve the right to change the programme, speakers, date or venue without notice, or to cancel an event. In the unlikely event of cancellation occurring, delegates will be notified as soon as possible and will receive a full refund of fees paid.
Payment is part of the book order process via PayPal on the MTS website. We do not store credit card details. Other payment methods may be considered on request.
Shipping information: Postage and packing is free to UK and Ireland addresses and is very reasonably priced for other locations at only GBP £3.50 for Europe and GBP £5.50 for the rest of the world. Shipping times depend on your location but we usually ask that you allow up to 14 days from the date of the order. The delivery company varies by country but is typically via Royal Mail.
If you wish to cancel your order then you will need to return the book(s) immediately on receipt and in perfect condition. Your payment will be refunded when the book(s) is received by MTS.
When visitors leave comments on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Updates to this policy